Last updated: 2026-03-31

Source: https://support.freshservice.com/support/solutions/articles/50000012072-manage-ip-addresses

``` Note: Available only for new signups after the 31 March, 2026 release. If you signed up earlier, refer to the existing ITAM documentation. ```

The database requires IP addresses to be unique within each VRF (Virtual Routing and Forwarding) Group. This allows you to maintain subnets with overlapping IP ranges as long as they reside in different VRF groups.

During autodiscovery or imports, Freshservice assigns an IP to the first matching subnet it finds. Ensure your VRF groups are correctly assigned to prevent mapping errors in overlapping environments.

This article provides instructions on managing the IP address database, including how to associate IPs with multiple devices, perform bulk updates, and ensure data uniqueness across subnets.

Prerequisites

You need the following before managing IP address:

Add an IP address

To manually add an IP address to your inventory, follow these steps:

1. Go to IT Asset Management > Inventory > IP Addresses and click Add new.

2. Enter the IP address in the IP Address field.

3. Select a subnet from the Subnet dropdown menu. If you leave this field empty, the system calculates the subnet automatically based on the IP range.

4. (Optional) In the Devices section, click \+ Add New to link the IP to an existing device.

5. Enter any other relevant details and click Save.

View IP addresses list page

To view your IP inventory, go to IT Asset Management > Inventory > IP Addresses. On this page, you can perform the following actions:

Perform bulk actions on IP address records

On the IP addresses list page, you can perform bulk modifications by selecting multiple records. Once selected, you can access the following actions from the toolbar above the list or by clicking the More options (three vertical dots) icon: