Last updated: 2025-02-10

Source: https://support.freshservice.com/support/solutions/articles/50000010571-identify-workflow-updates-and-status-changes

This article describes a new enhancement that allows admins to clearly differentiate between workflow updates and activation/deactivation events, improving visibility and tracking.

Workflows displayseparate fieldsfor the last update and last activation or deactivation. This helps distinguish whether a workflow wasmodified (configuration or sort order change)oractivated/deactivated.

You can filter workflows byuser name, email, andtimestampto track who activated or deactivated a workflow and when it happened.

This feature is available for workflow automators in:

  • Tickets
  • Changes
  • Problems
  • Releases
  • Assets
  • Tasks
  • Software Users

    • Limitations:

  • This feature isnot availablefor production accounts with an activelegacy sandbox. It will be enabled automatically once customers upgrade to the new sandbox.