Last updated: 2023-12-07
Source: https://support.freshservice.com/support/solutions/articles/50000009403-demoting-a-major-incident
Summary
When an incident is incorrectly promoted to a Major Incident, the action can be reverted and the major incident can be demoted to a regular incident.
Process
Step 1
To demote a major incident, simply click on the demote button.
Step 2
A pop-up will ask you to confirm the action. Proceed to demote.
The major incident is now demoted to a regular incident.
On demotion: