Last updated: 2025-02-05

Source: https://support.freshservice.com/support/solutions/articles/50000005529-how-to-get-in-touch-with-support-via-chat-

You can reach out through the in-product Chat option by clicking on the Quick Help Icon in the top right corner of the Agent Portal and selecting "Chat with us". You can start a chat under the topics Support or Help & Support.

Our Chatbot is available 24/7 to help you instantly, while our agents are available 24/5 for real-time support via chat.

Note: Only Admins will be able to access the chat support at the moment.