Cookie Policy

Use of Cookies

This Cookie Statement explains how Freshservice uses cookies and similar technologies to recognize you when you use our product. It explains what these technologies are, why we use them, and your rights to control our use of them.

What are Cookies?

Cookies are small pieces of information stored on your hard drive, not on Freshservice. Cookies set by the website owner (in this case, Freshworks) are called "first-party cookies". Cookies set by parties other than the website owner are called "third-party cookies". Third-party cookies enable third-party features or functionality to be provided on or through the website (e.g., like advertising, interactive content, and analytics). The parties that set these third-party cookies can recognize your computer both when it visits the website in question and when it visits certain other websites.

Why do we use cookies?

We use first-party and third-party cookies for several reasons. Some cookies are required for technical reasons in order for our product to operate, and we refer to these as "essential" or "strictly necessary" cookies. Other cookies also enable us to track and target our users' interests to enhance our product's experience. Third parties serve cookies through our product for analytics purposes. This is described in more detail below.

Cookies served through our product

The specific types of first and third-party cookies served through our product, and the purposes they perform are described in the table below.

Cookie Provider	List of cookies
Freshservice internal cookies	current\_workspace\_id<br>mobile\_access\_token<br>helpdesk\_node\_session<br>\_itildesk\_session<br>filter\_name<br>account\_id<br>user\_id<br>fw-session-id<br>\_x\_d<br>\_x\_m<br>fd\_mobile\_email<br>is\_agent<br>return\_uri<br>ticket-filter-closed<br>changes\_filter\_name<br>changes\_wf\_order\_type<br>changes\_wf\_order<br>change-filter-closed<br>problems\_filter\_name<br>problems\_wf\_order\_type<br>problems\_wf\_order<br>problem-filter-closed<br>releases\_filter\_name<br>releases\_wf\_order\_type<br>releases\_wf\_order<br>release-filter-closed<br>tag\_sort\_key<br>jira\_project\_id<br>jira\_type\_id<br>user\_credentials<br>convui\_preview<br>cmdb\_redirect\_to\_cloud<br>affiliate<br>contacts\_sort<br>order\_by<br>order\_type<br>helpdesk\_url<br>scenario\_show\_tab<br>template\_show\_tab<br>search\_sort<br>approval\_filter<br>wf\_filter<br>asset\_data<br>assets\_filter<br>contract\_filter<br>sort<br>sort\_order<br>wf\_order<br>wf\_order\_type<br>cmdb-filter-closed<br>\_gid<br>fs\_uid<br>\_fw\_crm\_v<br>\_cf\_bm<br>\_status\_page\_session<br>omnibar\_data<br>subscriber-store
Zarget	zarget\_visitor\_info<br>zarget\_user\_id
Freshworks(Central)	ajs\_group\_id<br>ajs\_user\_id<br>SERVERID<br>last\_accessed\_accounts<br>\_mt\_sp\_id.{{id}}<br>\_ga<br>\_ga\_{{id}}<br>\_gac\_UA-{{id}}
FreshId	\_d<br>XSRF-TOKEN
Beamer	\_BEAMER\_BOOSTED\_ANNOUNCEMENT\_DATE\_{{id}}<br>\_BEAMER\_USER\_ID\_{{id}}<br>\_BEAMER\_SOUND\_PLAYED\_{{id}}<br>JSESSIONID<br>\_BEAMER\_LAST\_POST\_SHOWN\_{{id}}<br>\_BEAMER\_FIRST\_VISIT\_{{id}}<br>\_BEAMER\_DATE\_{{id}}
Heap Analytics	\_hp2\_id.{{id}}<br>\_hp2.ses\_props.{{id}}