Last updated: 2022-10-17

Source: https://support.freshservice.com/support/solutions/articles/197569-using-keyboard-shortcuts-in-your-it-service-desk

Using keyboard shortcuts in your IT service desk

Freshservice helps you navigate your way around your service desk easily by using keyboard shortcuts. These shortcuts can be used to perform repetitive tasks quickly and manage the properties of tickets on the fly. For example, you could move between tickets, assign a ticket to an agent or delete tickets in your service desk by using key combinations inside Freshservice. You can use these shortcuts with a Standard 101/102-Key or Natural PS/2 Keyboard.

To pull up an entire list of shortcuts available, anywhere inside Freshservice, you can press Shift+? to pull up a list of keyboard shortcuts that can be used in Freshservice.

Shortcuts to navigate within the application

These shortcuts help you navigate to any tab/page within your support portal.

You can also navigate between within a list page using the following shortcuts.

Please note that the navigation between tickets will happen based on the position of the cursor in your tickets tab. The current position of the cursor is indicated as shown below.

Shortcuts to use within the tickets tab

These shortcuts can be used when you are on the Tickets tab.

Shortcuts to use within an individual ticket record

These shortcuts can be used when you are inside an individual Ticket record.

Common shortcuts that can be used within the Ticket/Problem/Change/Release tab

These shortcuts can be used when you are on the Tickets/Problem/Change/Release tab.

Anywhere inside Freshservice, you can press Shift+? to pull up a list of keyboard shortcuts that can be used in Freshservice.