Last updated: 2024-12-02

Source: https://support.freshservice.com/support/solutions/articles/226174-it-asset-attributes-discovered-by-discovery-agent-and-probe

These are the attributes discovered by the Freshservice Discovery Tools for different types of devices.

Laptops, Desktops and Servers (Mac, Windows and Linux)

Discovery Source: Discovery Agent & Probe

Asset Details

  • Device Name
  • Asset Type
  • Product
  • Manufacturer
  • Serial Number
  • Last Audit Date
  • OS
  • OS Version
  • OS Service Pack
  • Memory
  • Disk Space
  • CPU Speed
  • CPU Core Count
  • Mac Address
  • UUID
  • Hostname
  • IP Address
  • Last Login By (For Mac & Win)

    • Software

    All software applications installed on the devices will be discovered and added to Freshservice.

  • Software Name
  • Version
  • Installed On date (only for Windows)

    • Note: For Linux devices, the installed software is not discovered.

    Components

    1. Processor 2. Memory 3. Logical Drive 4. Network Adapter

    Network Devices - Printers, Scanners, Routers, Access Points and Switches

    Discovery Source: Discovery Probe (SNMP Scans)

    Asset Details

  • Device Name
  • Asset Type
  • Description
  • Product
  • Manufacturer
  • Last Audit Date
  • Firmware
  • Firmware Version
  • Mac Address
  • IP Address

    • Components (All network devices except Printers)

  • Interfaces

    • Components (Printers)

  • Interfaces
  • Input Units
  • Output Units
  • Marker Supply Units

    • VMWare Servers

    Discovery Source: Discovery Probe

    Asset Details

  • Device Name
  • Asset Type
  • Product
  • Manufacturer
  • Serial Number
  • Last Audit Date
  • OS
  • OS Version
  • OS Service Pack
  • Memory
  • Disk Space
  • CPU Speed
  • CPU Core Count
  • Mac Address
  • UUID
  • Hostname
  • IP Address

    • Components

    1. Processor 2. Data Store

    Virtual Machines

    VMs hosted on the VM Server is listed under the Virtual Machines tab with the following info:

  • Name
  • OS
  • UUID
  • CPU
  • Memory