Last updated: 2026-05-06

Source: https://support.freshservice.com/support/solutions/articles/50000011871-get-started-with-freshservice-it-asset-management

Freshservice IT Asset Management provides trusted visibility into IT assets, infrastructure components, and their dependencies across on-premises, cloud, virtual, and hybrid environments.

``` Note: Available only for new signups after the 31 March, 2026 release. If you signed up earlier, refer to the existing ITAM documentation. For FAQs on existing ITAM, see Upgrade FAQ. ```

Freshservice IT Asset Management delivers an expanded set of infrastructure management capabilities for modern hybrid IT, including IT Asset Management (ITAM), Software Asset Management (SAM), Business Service Mapping, and IP Address Management (IPAM).

What Freshservice IT Asset Management covers

Freshservice IT Asset Management focuses on the operational state and reliability of the IT environment. It helps you manage:

  • Identify what infrastructure resources exist across the environment.
  • Understand how infrastructure components are connected and dependent on one another.
  • Monitor the health, performance, and availability of infrastructure resources.
  • Detect issues early and evaluate their impact on business services.
  • Ensure infrastructure reliably supports ongoing business operations.

    • Role of IT Asset management

    Freshservice IT Asset Management (ITAM)  manages the lifecycle, financial, and contractual aspects of IT resources. It tracks assets from procurement through deployment, usage, and retirement, helping organizations understand ownership, cost, licensing, and compliance.

    Freshservice ITAM Implementation Flow

    The following articles explain how to install and configure Asset Management.

    Task Phase (Flow)Task DescriptionReference Link
    1\. Overview and PlanningDefine ITAM goals, including lifecycle management, financial tracking, and compliance.What is Freshservice IT Asset Management<br>Freshservice IT Asset Management Plans and AU Pricing
    2\. Architecture and PrerequisitesReview implementation architecture and ensure required network ports are open.Discovery Port Configurations
    3\. Deployment SetupSizing your environment and initiating the core implementation process.Sizing recommendations How to deploy Asset Management Asset Management implementation
    4\. Remote Collector InstallationInstall the Remote Collector and Windows Discovery Service (WDS) if applicable.Install Remote Collector Configure Windows\`Discovery Service (WDS)
    5\. Discovery ConfigurationSet up autodiscovery jobs for network devices and agent-based discovery for end-user devices.Scan and onboard assets with Discovery Hub Configure Discovery Jobs Install Agent-Based Discovery Database Discovery Cloud Discovery
    6\. Mapping and RelationshipsMap dependencies between applications and business services to visualize impact.Application Dependency Mapping Business Services