Last updated: 2023-09-28

Source: https://support.freshservice.com/support/solutions/articles/50000003458-integrate-google-cloud-monitoring-with-freshservice-alert-management

About this integration:

Collect metrics, logs, and traces across Google Cloud and your applications using Google Cloud Operations suite. Integrate with Google Cloud Monitoring  to receive alerts based on monitoring metrics for events and services.

Configuration in Freshservice:

Step 1:

Head to the Admin panel, scroll down to IT Operations Management, and select Monitoring Tools.

If your account has more than one workspace, navigate to Admin > {Worskpace Name} > IT Operations Management> Monitoring Tools.

Step 2:

You are now on the Monitoring Tools list page. Select Add monitoring tool to add a new integration.

Step 3

You will see a list of pre-configured integrations, the gateway to custom integration using webhooks, and the option to use email as a channel for alerts. Select *Google Cloud Monitoring.*

Step 4

Getthe Endpoint URL and the Auth key for Google Cloud Monitoring by following theintegration setup.

Configuration in Google Cloud Monitoring:

  • On the Google Cloud platform switch to Monitoring option in the left navigation bar.

  • Select the Alerting section in the left navigation bar and navigate to the Webhooks section here. Choose Add New.
  • In the Add New webhook pop-up, specify the corresponding endpoint URL from Freshservice and create the notification channel.

  • Once the webhook has been set-up, switch back to the Alerting section and navigate to Policies section. Select Add Policy for which the alerts need to be created.
  • In the Add policy field choose the condition for which the monitoring tool needs to create alerts

  • In the following Add policy section, specify the condition for which the monitoring tool needs to generate alerts.

  • Based on the conditions specified in the policy, Alerts will be created in Google Cloud Monitoring.