Last updated: 2023-04-06

Source: https://support.freshservice.com/support/solutions/articles/50000000383-how-can-i-assign-a-ticket-to-the-last-responding-agent-automatically-

How can I assign a ticket to the last responding agent automatically?

The Assign Ticket to the First Responder default workflow automator under Admin > Automation & Productivity > Automation > Workflow Automatorensures that the most recent responding agent is automatically assigned to the ticket.