How to find the User Id (or Responder Id) of an agent :

Last updated: 2022-12-01

You can access the User ID (or the Responder ID) for an agent in Freshservice using a couple of easy steps.

Go to _Admin_ \> _Agents_ and click on the agent's name. The number you see in the URL here is the Agent ID.

Add ".json" right after the agent ID in the URL and hit Enter to get the user ID.