Last updated: 2020-05-03

Source: https://support.freshservice.com/support/solutions/articles/50000000244-is-there-a-way-to-change-the-from-email-for-changes-only-

Yes, using workflow automator we would be able to send approval/rejection comments to the requester based on approval action by the use of Placeholders. The Placeholder for Approval Comments would be {{approval.comments}}