Last updated: 2020-04-14

Source: https://support.freshservice.com/support/solutions/articles/50000000243-is-it-possible-for-an-approver-to-send-approval-comments-to-the-requester-

Yes, using workflow automator we would be able to send approval/rejection comments to the requester based on approval action by the use of Placeholders. The Placeholder for Approval Comments would be {{approval.comments}}