Last updated: 2022-04-12

Source: https://support.freshservice.com/support/solutions/articles/50000004104-manage-and-optimize-saas-usage-better-with-user-filters

An integral part of managing and optimizing your SaaS applications would be understanding app usage on the user-level based on varied criteria. With filters for SaaS users, you can now slice and dice through user-level SaaS usage using the following filters:

  • Department
  • Usage %
  • Source
  • Assigned Date
  • First Seen
  • Last Seen
  • License type (Available only for Microsoft 365 application discovered using its direct integration)

    • Understanding user filters

    Filtering using User fields

    Filter and view users by making use of user field values as criteria.

    User field to filter byPurpose
    DepartmentUnderstand app usage across departments by viewing users filtered based on their department.
    Usage %View users filtered by a specific usage percentage criteria.
    SourceUnderstand app usage across sources by viewing users filtered by the source from which they are synced.
    Assigned DateView users filtered by a specific date on which they were assigned the application.
    First SeenOptimize usage better by viewing users filtered by their first seen timestamp.
    Last SeenOptimize usage better by viewing users filtered by their last seen timestamp.
    License type (Available only for Microsoft 365 application discovered using its direct integration)View users filtered by the license types synced from Microsoft 365.

    Ready-to-view filters

    Freshservice enabled you with pre-populated views to quickly filter users and understand their usage.

    ViewPurpose
    AllView all SaaS users assigned to the application.
    Low activityView all SaaS users having usage% less than 30%.
    InactiveView all SaaS users having usage% equal to 0.
    No dataView all SaaS users with no usage data
    ActiveView all SaaS users having usage% greater than 30%.
    Unlicensed (Available only for Microsoft 365 application discovered using its direct integration)View all SaaS users having no licenses synced from Microsoft 365 integration.
    DeactivatedView all deactivated SaaS users.

    Note:

    All pre-populated filters to track usage (Low activity, inactive, Active) make use of the usage% filters to filter users. Updating this filter value will apply the new conditions and the pre-populated view conditions will be overridden. When a ready-to-view filter is over-ridden by other filters, it’s indicated by an asterisk right next to it.

    Here you can see that the usage% filter was updated to less than 40%, the ready-to-view filter Low activity filters (criteria: usage% less than 30%) is overridden and is denoted by an asterisk next to it.