Can individual SLA policies be set up for different categories? :

Last updated: 2019-09-22

Source: https://support.freshservice.com/support/solutions/articles/50000000646-can-individual-sla-policies-be-set-up-for-different-categories-

When creating an SLA policy under Admin-->General Settings-->SLA policies, Freshservice allows you to specify under what conditions the policy is applicable. You can choose to apply a particular SLA policy for each category.