Last updated: 2026-03-11

Source: https://support.freshservice.com/support/solutions/articles/50000004285-regions-where-sms-phone-support-for-on-call-management-is-available

Freshservice supports SMS and Phone call for the following regions

SMS support list:

01. Australia 02. Germany 03. India 04. Netherlands 05. United Kingdom 06. United States/Canada 07. Austria 08. Belgium 09. Brazil 10. France 11. Italy 12. Mexico 13. Norway 14. South Africa 15. Spain 16. Sweden 17. Switzerland 18. United Arab Emirates

Phone call support list:

001. Aruba (+297) 002. Bahamas (+1-242) 003. Barbados (+1-246) 004. Belize (+501) 005. Bermuda (+1-441) 006. Cayman Islands (+1-345) 007. Costa Rica (+506) 008. Dominican Republic (+1-829,1809,1849) 009. El Salvador (+503) 010. Grenada (+1-473) 011. Guadeloupe (+590) 012. Guatemala (+502) 013. Honduras (+504) 014. Jamaica (+1-876,1658) 015. Martinique (+596) 016. Mexico (+52) 017. Montserrat (+1-664) 018. Nicaragua (+505) 019. Panama (+507) 020. Puerto Rico (+1-787,1939) 021. St Kitts and Nevis (+1-869) 022. St Lucia (+1-758) 023. St Vincent Grenadines (+1-784) 024. Trinidad and Tobago (+1-868) 025. Turks and Caicos Islands (+1-649) 026. United States/Canada (+1) 027. Virgin Islands, British (+1-284) 028. Virgin Islands, U.S. (+1-340) 029. Argentina (+54) 030. Bolivia (+591) 031. Brazil (+55) 032. Colombia (+57) 033. Ecuador (+593) 034. French Guiana (+594) 035. Guyana (+592) 036. Paraguay (+595) 037. Peru (+51) 038. Suriname (+597) 039. Uruguay (+598) 040. Albania (+355) 041. Andorra (+376) 042. Austria (+43) 043. Belgium (+32) 044. Bulgaria (+359) 045. Croatia (+385) 046. Cyprus (+357) 047. Czech Republic (+420) 048. Denmark (+45) 049. Estonia (+372) 050. Faroe Islands (+298) 051. Finland/Aland Islands (+358) 052. France (+33) 053. Germany (+49) 054. Gibraltar (+350) 055. Greece (+30) 056. Hungary (+36) 057. Iceland (+354) 058. Ireland (+353) 059. Italy (+39) 060. Liechtenstein (+423) 061. Lithuania (+370) 062. Luxembourg (+352) 063. Macedonia (+389) 064. Malta (+356) 065. Monaco (+377) 066. Netherlands (+31) 067. Norway (+47) 068. Poland (+48) 069. Portugal (+351) 070. Romania (+40) 071. San Marino (+378) 072. Slovakia (+421) 073. Spain (+34) 074. Sweden (+46) 075. Switzerland (+41) 076. Turkish Republic of Northern Cyprus (+9-0392) 077. United Kingdom (+44) 078. Vatican City (+379) 079. Armenia (+374) 080. Bahrain (+973) 081. Bhutan (+975) 082. Brunei (+673) 083. Cambodia (+855) 084. East Timor (+670) 085. Georgia (+995) 086. Hong Kong (+852) 087. India (+91) 088. Indonesia (+62) 089. Iraq (+964) 090. Japan (+81) 091. Jordan (+962) 092. Kuwait (+965) 093. Kyrgyzstan (+996) 094. Laos PDR (+856) 095. Lebanon (+961) 096. Macau (+853) 097. Malaysia (+60) 098. Mongolia (+976) 099. Nepal (+977) 100. Philippines (+63) 101. Qatar (+974) 102. Saudi Arabia (+966) 103. Singapore (+65) 104. Sri Lanka (+94) 105. Taiwan (+886) 106. Thailand (+66) 107. Turkey (+90) 108. Turkmenistan (+993) 109. United Arab Emirates (+971) 110. Uzbekistan (+998) 111. Vietnam (+84) 112. Yemen (+967) 113. Angola (+244) 114. Benin (+229) 115. Botswana (+267) 116. Burkina Faso (+226) 117. Cameroon (+237) 118. Cape Verde (+238) 119. Djibouti (+253) 120. Egypt (+20) 121. Eritrea (+291) 122. Ethiopia (+251) 123. Gabon (+241) 124. Ghana (+233) 125. Guinea (+224) 126. Ivory Coast (+225) 127. Kenya (+254) 128. Liberia (+231) 129. Libya (+218) 130. Mali (+223) 131. Mauritius (+230) 132. Mozambique (+258) 133. Namibia (+264) 134. Niger (+227) 135. Reunion/Mayotte (+262) 136. Rwanda (+250) 137. Senegal (+221) 138. Sierra Leone (+232) 139. Somalia (+252) 140. South Africa (+27) 141. Sudan (+249) 142. Swaziland (+268) 143. Tanzania (+255) 144. Togo (+228) 145. Uganda (+256) 146. Zambia (+260) 147. Zimbabwe (+263) 148. American Samoa (+1-684) 149. Australia/Cocos/Christmas Island (+61) 150. Fiji (+679) 151. French Polynesia (+689) 152. Guam (+1-671) 153. Marshall Islands (+692) 154. Micronesia (+691) 155. New Caledonia (+687) 156. New Zealand (+64) 157. Northern Mariana Islands (+1-670) 158. Palau (+680)

``` Phone calls and SMS are supported only to individuals (number series allocated to individual users).

Phone calls and SMS can still fail if numbers have been identified as "high risk" by our service provider or the individual's carrier network is filtering them out as SPAM

In order to raise a request for support for a country not in the list, please raise a support ticket ```

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