Last updated: 2023-10-03

Source: https://support.freshservice.com/support/solutions/articles/50000003687-how-to-import-jira-projects-and-tasks-to-new-gen-project-management-

Freshservice new-gen project management has an option for you to easily move all your data from JIRA. If you are the account admin,

1\. Please navigate to Admin > Project & Workload Management > JIRA Import section in your Freshservice instance. If your account has more than one workspace, navigate to Admin > Global Settings > Project & Workload Management > JIRA Import.

2\. Add the JIRA account URL, Admin Email and Admin API key -> Next

Important info:

1\. Use "https://" in your account url. Eg: https://acmeinc.atlassian.net/

2\. Use an API key that belongs to an account admin. API key can be found at https://id.atlassian.com/manage/api-tokens

Once all your data has been imported, you will get an email confirmation.