Last updated: 2020-11-16
Source: https://support.freshservice.com/support/solutions/articles/50000003070-global-placeholders
These placeholders be accessed in any page template.
portal
To access these placeholders, use portal.<placeholder>. For example, to get portal name, {{ portal.name}}
| bot\_name | Name of the bot provided in conversational UI | |
| currency | currency symbol for the portal ($ \ | €) |
| date\_format | date format mapping for the portal | |
| fresh\_id | fresh id link for the account | |
| language | language of the portal | |
| linkback\_url | page link url provided in the logo | |
| name | Name of the portal | |
| logged\_in | Boolean. True or false based on the user logged in | |
| logo | logo image url of the portal | |
| onboarding\_enabled | Boolean. True or false for the portal enabled with onboarding or not | |
| sso\_enabled | Boolean. True or false based on the SSO configuration | |
| switch\_portal | Boolean. True or false if both conversational & new portal is enabled | |
| time\_format | Time format for the portal. (12h \ | 24h) |
| contact\_information | Contact number configured for the portal |
user\_info
To access these placeholders, use user\_info.<placeholder>. For example, to get user first name, {{ user\_info.first\_name}}
| departments | List of department of the user | |
| Email of the user | ||
| first\_name | First Name of the user | |
| last\_name | Last name of the user | |
| full\_name | Full name of the user | |
| is\_agent | Boolean. Returns true if the user is an agent | |
| profile\_pic | image url for the user’s profile pic | |
| time\_format | Time Format configured by the user (12h \ | 24h) |
| user\_id | ID of the user |