Why am I getting a 'Fingerprint Mismatch' error when trying to configure my SAML SSO? While setting up SSO for your freshservice Account, you would enter a Fingerprint, which is a shared secret key to be used during authentication. :

Last updated: 2019-09-16

Source: https://support.freshservice.com/support/solutions/articles/50000000151-why-am-i-getting-a-fingerprint-mismatch-error-when-trying-to-configure-my-saml-sso-while-setting-u

The most common mistake that might cause this is the presence of blank spaces at the beginning and end of the fingerprint text under Admin-->Service Desk Security. Please ensure that there are no spaces before or after the fingerprint.

To update the Fingerprint, you can login to your account using the URL domain.freshservice.com/login/normal and by using your freshservice local credentials.

If the issue persists, please send an email to support@freshservice.com and we'll help you out.