Last updated: 2024-09-11
The List views help get an overview and maintain all Changes in Freshservice. Freshservice offers the following features to the List view for Change Management.
You are provided with a few default views.
In addition to these default views, you can create and access views customized to your preferences.
Use filters to select conditions and drill down to the changes you want to access. When you apply filters, you are presented with an option to save the results as a new filter. Click the ✓ and save it as a new view. Add a name for the view you have created and select who gets to view the filter. Choose between limiting the filter to yourself, All agents, or Agents in select groups. Click the Save button to save your view.
Organize ticket lists according to your preference. You can arrange the list of changes based on the field of your choice. You can also opt to arrange it in an ascending or descending order.
``` Note: The following fields are excluded and not sortable: State, Assigned To, Custom text fields, and Multi-select dropdown fields. ```
- Configure records per page:
Customize the number of records displayed on a single page across all views. Choose from a minimum of 30 to a maximum of 100 records, allowing for a compact viewing experience.
- Add or Remove columns:
Click the 
gear icon to add or remove columns from the list view. This helps you bring up fields of relevance to the fore and get better insights.
- Row Density:
You can switch between the default or compact views based on your preferences. The compact view displays more records on the screen and helps you skim through records without having to scroll further. 
Filter your change data based on various parameters. Find options to filter your changes on the right sidebar. You may filter changes based on agents, groups, status, priority, etc.
Advanced filters help you filter by field types and create an exclusion list and drill down your data further. The following filters are supported on advanced filters
Filter by field types now offers both 'includes' and 'excludes' options for specific fields like agents, status, etc, allowing you to create an exclusion list.
- Includes or excludes for ‘single or multi-select’ dropdown fields
- ‘Is’ the selected value for ‘checkbox’ fields
- On/Between/In the last/In the next for date fields
- Equals/Not equals/Greater than or Equal to/Lesser than or Equal to for Number/decimal fields
- Is/Includes/Excludes for Dependent fields
``` Note: Selecting the “is” parameter will let agents add the next level of filters. ```
Selecting either 'all' or 'any' filter conditions allowing for more control over your ticket lists.
Use filters based on associations to filter tickets based on Requesters, Associated Assets, Service Items, and Impacted Services.
List of associated fields supported:
- Service Item: Item name, Item Category
- Requester: Department, Location, Group, VIP
- Associated Asset: Name, Type, Managed By, Managed By Group
- Impacted Service: Name, Type, Managed By, Managed By Group
``` Note: Barring ‘Requester’, only one parameter can be chosen at a time for the rest of the associated fields. It takes 5-7 seconds for updated values to reflect in the list view. List view will be limited to a maximum of 10,000 changes. During export, each file will again allow a list of 10,000 changes and will be exported into multiple files. ```