Last updated: 2025-06-30
Role-based access control (RBAC) helps you manage who can view, edit, or configure different parts of the Journeys module in Freshservice. This article explains the default permissions that apply to Journey Admins and Journey Request Managers so you can ensure the right access for the right people.
Journey Admin Role
Create a Journey Admin role under Admin Roles in Global Settings and assign the following permissions:
| Permissions | Default Selection |
| - Manage Workspaces, Agents, Agent Groups, and Roles<br> <br> - Export Agents<br> <br> - Assume Agent Identity | Selected |
| - View Journeys<br> <br>- Edit Journeys<br> <br> - Create a Journey<br> <br> - Edit an existing Journey<br> <br> - Delete a Journey<br> <br> - Manage Activity Templates | Selected |
| - View Requesters<br> <br> - Export Requesters | Selected |
| - View Audit Logs | Selected |
| - View Audit Logs<br> <br>- View Contacts<br> <br>- View Mailboxes & Email Notifications<br> <br>- View Departments<br> <br>- View Requesters | Selected |
| - Tickets<br> <br>- Change Requests and Others | Not selected by default |
Journey Owner Role
Create a Journey Owner role under Employee Journeys and assign the following permissions:
| Permissions | Default Selection |
| View Journey Requests<br>- Edit Journey Requests<br> <br>- Cancel Journey Requests<br> <br>- Delete Journey Requests | Selected |
| Tickets, Change Requests, and others | Not selected |