How can the notification sent to the requester of a closed ticket be turned off in Freshservice? :

Last updated: 2023-04-10

Source: https://support.freshservice.com/support/solutions/articles/50000000197-how-can-the-notification-sent-to-the-requester-of-a-closed-ticket-be-turned-off-in-freshservice-

You can turn off the notification that is sent to the requester of a ticket when a problem is closed in Freshservice by

1. Navigating to Admin \> Account Settings \> Email Notifications. 2. Click on the Problems tab, and under the Requester Notification section, toggle OFF the Notify Requester when Problem is Closed option.

Notifying requester when Problem is closed.