Last updated: 2019-09-18

Source: https://support.freshservice.com/support/solutions/articles/50000000526-bulk-import-of-assets-not-working-missing-entries-what-to-do-

The import of assets might be failing due to the following reasons:

  • Unique fields such as Asset Tag/Serial number may be the same which results in updating the same asset multiple times.
  • Asset Tag/Serial number or other unique fields are left blank

    • If you still face issues over the same, please do reach out to our support team at support@freshservice.com for further assistance.