Last updated: 2025-11-10
Freshservice is implementing changes/upgrades to some of its systems and features to provide improved services and an uninterrupted IT service management experience. Here’s a list of changes that are expected in May 2026 and their respective impacts:
``` TABLE OF CONTENTSIntroducing groups and chains in Approvals Upgrade Sandbox account Freshservice Analytics Usage Limits Non-blocking Workflow Execution for Approvals ```
1. ## Introducing groups and chains in Approvals
Freshservice is changing how approvals are raised and granted. Freshservice is introducing approval groups and chains to facilitate approvals that happen simultaneously.
- Accounts with workflows containing multiple "Send Approval Email" actions within a single node. Workflows with consecutive approvals (e.g., Approval 1 > Approval 2) will continue to function as before.
- Accounts with nodes following an approval node or those with approvals distributed across multiple workflows. - Accounts with approvals in the last node of workflows, followed by approvals in subsequent workflows.
- Accounts that trigger approval requests using Freshservice API endpoints.
For accounts that may be impacted, these actions are to be taken.
Learn more \| Frequently Asked Questions. \| Roll out schedule
2. ## Upgrade Sandbox account
Take advantage of the latest enhancements in Sandbox by upgrading to the newest version. This upgrade includes performance improvements and optimizations.
3. ## Freshservice Analytics Usage Limits
``` Note: Usage limits for Freshservice analytics was announced as a part of the May 2025 notice. The implementation deadline was set for November 5, 2025. This has since been extended to March 31, 2026. ```
Freshservice has implemented usage limits in Analytics to help maintain reliable performance and a consistent reporting experience for all customers. Plan-based usage limits and an option for automatic resolution are now live in Freshservice Analytics. Users can review the detailed plan-based limits here. The automatic resolution option lets users select a report date range and automatically apply it to all affected reports.
If you have questions, reach out to support@freshservice.com.
4. ## Non-blocking Workflow Execution for Approvals
The configuration “Unblock subsequent workflows from pending approvals” under Workflow Automator Settings is being deprecated to ensure a seamless approvals automation process. This is to help support advanced automation scenarios in the future. Following this deprecation, the ability to manually enable or disable non-blocking workflow execution when waiting for an approval will be removed. Since the introduction of approval groups, if a workflow is paused awaiting an approval, subsequent matching workflows will always continue to execute.
If you have questions, reach out to support@freshservice.com.