Last updated: 2023-04-18

Source: https://support.freshservice.com/support/solutions/articles/50000000180-can-we-have-a-workaround-or-solution-to-be-sent-as-an-approval-

Can we have a workaround or solution to be sent as an approval?

Currently, there isn't an approval workflow specifically for solutions in Freshservice. However, you can tie the problem containing the solution to a change request with a defined approval process via CAB. This can help ensure that any changes to the solution are approved before they are implemented.

You can also create a solution article to document the workaround or solution and share it with the relevant stakeholders.