Last updated: 2026-03-31

Source: https://support.freshservice.com/support/solutions/articles/50000012035-manage-software-installations

``` Note: Available only for new signups after the 31 March, 2026 release. If you signed up earlier, refer to the existing ITAM documentation. ```

Tracking software at the device level is critical for maintaining license compliance, monitoring version consistency, and identifying unauthorized installations. While the Software Installations section provides a view of what is currently installed on a machine, it also links back to global software records, allowing you to see how a single device impacts your overall license seat count.

This article provides an overview of how to identify and manage the software components installed or running on a specific device.

Prerequisites

You need the following before managing software data:

  • Access to the IT Asset Management module in your Freshservice instance.
  • Administrator privileges to view device records.

    • View software installations

    To view the software installed on a device, follow these steps:

    1. Go to IT Asset Management > Inventory and select a device record.

    2. In the Information tab, locate the Software Installations section.

    3. A list of all software components, including their versions and installation dates, will appear.

    Add software to a device

    To associate software with a device, follow these steps:

    1. On the device record page, click Edit in the upper-right corner.

    2. In the Information tab, locate the Software Installations section and click \+ Add New.

    3. Select the software name from the Software dropdown menu and enter the remaining details.

    4. Click Update.