Last updated: 2025-11-18

Source: https://support.freshservice.com/support/solutions/articles/50000011746-using-analytics-in-freshservice-for-business-teams

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The _Analytics_ module in Freshservice for Business Teams provides deep visibility into your team’s performance. It enables you to measure service delivery trends, monitor SLAs, and create custom reports and dashboards tailored to your department’s goals.

Here are some resources to get started with the analytics platform, understand how metrics are calculated, and learn how to create and customize reports using widgets and visualizations.

    • Getting Started

  • Getting Started with the Analytics Platform
  • Generate Intuitive Reports Using Analytics Pro
  • Analytics Widgets Glossary

    • Creating Reports and Widgets

  • Learn to Create Reports and Set Up Widgets
  • Building a New Custom Report
  • Working with Widgets
  • Searching for Widgets and Reports

    • Understanding Metrics and Data

  • How Metrics Are Calculated — Explore the Data Dictionary

    • Visualizing and Customizing Reports

  • Visualization in Analytics
  • Adding a Text Widget to a Report
  • Customize a Report’s Look