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Getting started with Freshservice
  • Freshservice Onboarding Flow
  • List of Dynamic Placeholders
  • Multi-language support for Freshservice
  • Add Agents to Freshservice
  • Freshservice System Requirements
  • Customize your service desk to have your name & theme | Freshservice Rebranding
  • Configuring self service in your support portal | Freshservice Service Desk
  • Setting up a custom domain for your service desk | Freshservice Rebranding
  • Configure custom SSL for your service desk | Freshservice Rebranding
  • Requesting Changes
  • Getting started with FreshThemes
  • Portal layout basics
  • What is Handlebars JS?
  • Palettes and Hex Codes
  • Defining Full-time Vs. Occasional Agents in your Service Desk | Freshservice Solutions
  • Partials and Placeholders
  • Setting up a Password policy in Freshservice
  • Adding Custom Fields for Requesters in Freshservice
  • Adding requesters into your service desk | Freshservice Solutions
  • Bulk import requesters into your service desk | Freshservice Solutions
  • Remote authentication of users using Active Directory | Freshservice
  • Setting up Microsoft Azure AD Single Sign-on in Freshservice
  • Finding the SHA-256 fingerprint from your Identity Provider (Azure, Okta and Onelogin)
  • Configure Active Directory SSO With JSON Web Token
  • Customizing the New Ticket form | Freshservice Field Templates
  • Create multi-level or dependant ticket fields in your Service Desk | Freshservice
  • Adding dependent fields in ticket form | Freshservice Field Templates
  • Know the Field Types in your service desk | Freshservice Field Templates
  • Adding custom ticket statuses in your service desk | Freshservice Field Templates
  • Scheduling and posting announcements in Freshservice
Support Guide
  • Viewing ticket information in your service desk | Freshservice Solutions
  • Checking recent helpdesk activity in your service desk | Freshservice Solutions
  • Create email templates for your service desk | Freshservice Canned Responses
  • Modify ticket fields in your service desk | Freshservice Ticket Properties
  • Knowing the ticket statuses in your service desk | Freshservice Ticket Properties
  • Add existing solutions to ticket responses | Freshservice Incident Management
  • Add time entries to tickets, problems, changes & releases | Freshservice Service Desk
  • Service Desk Efficiency - Using keyboard shortcuts | Freshservice
  • Adding Child Tickets to Incidents in Freshservice
  • Using canned responses in tickets | Freshservice Ticket Management
  • Set time/event based rules in your service desk | Freshservice Supervisor
  • Complete a set of tasks in one click | Freshservice Scenario Automation
  • Auto schedule reminders for routine IT operations | Freshservice Service Desk
  • Execute a set of service desk tasks in one click | Freshservice Scenario Automation
  • Supervisor rules configuration based on custom ticket status
  • Freddy AI Copilot overview
  • Generate reply suggestions for tickets
  • Generate ticket summaries using Freddy AI
  • Use Ticket Field Suggester to categorize tickets
  • Identify similar tickets using Similar Ticket Suggester
  • API actions library in Freshservice
  • Freddy AI Insights for Freshservice
  • Freshservice, AI, Freddy AI Insights, Freshworks
  • Freshservice, AI, Freddy AI Insights, Freshworks
  • Conversational Insights in Freshservice
  • Increase Agent Productivity with Real-Time Custom Dashboards
  • Freddy AI Insights: Frequently Asked Questions (FAQs)
  • Improve Team Alignment with Team Dashboards
  • Team Dashboard is now more inclusive
  • Improve Team Performance with the Freshservice Leaderboard
Freshservice for Business Teams
  • Freshservice for Business Teams (FSBT) – FAQs
  • Introducing Freshservice for Business Teams
  • Ticketing Essentials for Business Teams
  • Modes of Ticket Creation
  • Setting Up and Managing Your Knowledge Base
  • Ticket Troubleshooting
  • Using Analytics in Freshservice for Business Teams
  • Journeys in Freshservice for Business Teams
  • Document Management in Freshservice for Business Teams
  • Get your finance function up and running on Freshservice
  • Make workplace digital using Freshservice for Facilities
  • Get Support: How to onboard HR Teams?
  • Streamline legal service management with Freshservice
  • Streamline Service Delivery for your Supply Chain/Operations Team with Freshservice
  • Get Support: Business Agent add-on license
  • What are the differences between IT agents and Business agents?
  • Detailed list of features accessible to business agents
  • How to convert an existing IT agent to a business agent or vice-versa?
  • How can admins buy business agent licenses?
  • About Freddy Copilot in Freshservice for Business Teams
Enterprise Service Management
  • Building Onboarding Kits
  • Adding Stakeholders to the Onboarding Module
  • Creating Onboarding Tickets
  • Bulk Employee Onboarding in Freshservice
  • Get help with Employee Onboarding - Freshservice Support
  • What is a workspace?
  • What is a ticket type or prefix?
  • Moving data between workspaces: guidelines and restrictions
  • Workspace Views
  • What is a primary workspace?
  • Embed eSignatures in Documents
  • Docusign for e-signatures in documents
  • Document generation for employee requests
  • Manage documents with the centralized list view
IT Asset Management- Classic
  • Looking up CI information in your service desk | Freshservice CI Management
  • Adding a new CI type to your service desk | Freshservice Configuration Items
  • Calculate depreciation of IT Assets | Freshservice
  • Adding a new CI to your service desk | Freshservice CI Management
  • Service Desk Discovery Probe | Freshservice Asset Discovery
  • Installing Freshservice Discovery Agent for Windows
  • Importing Assets
  • IT asset attributes discovered by Discovery Agent and Probe
  • Discover and Manage IT Assets with Freshservice Discovery - Beginner's Guide
  • Managing IT assets with Discovery Hub
  • Installing Freshservice Discovery Agent in a Domain [using GPO]
  • Freshservice Discovery Agent Overview
  • How to install Freshservice Discovery Agent in a Workgroup
  • Installing Freshservice Agent on Mac devices using the Remote Install tool
  • Installing Discovery Probe in your system | Freshservice Asset Discovery
  • How to integrate SCCM with your Freshservice account
  • Discover hardware & software assets in your network | Freshservice Asset Discovery
  • Manage scanned assets in your service desk | Freshservice Asset Discovery
  • SNMP Device Discovery
  • Freshservice Cloud Discovery - Azure Cloud
  • Freshservice Cloud Management - AWS Integration
  • Attach relationships to IT assets in your service desk | Freshservice Solutions
  • Freshservice Cloud Discovery - VMware Vcenter
  • Introduction to Freshservice Cloud Management
  • Get started with Freshservice Cloud Management
  • What are the different types of relationships in Freshservice?
  • Visualize relationships with asset relationship maps
  • Software License Management
  • Managing Software using Software Asset Management
  • Stay on top of Software and SaaS usage with the Analytics Module
IT Operations Management
  • Automatically create alert-based incidents using Alert Rules
  • Alert Management in Freshservice - An Overview
  • Set up alert management in Freshservice
  • Learn all about Automated Grouping in Freshservice
  • Working with alerts in Freshservice Alert Management
  • Integrate SolarWinds NPM with Freshservice Alert Management
  • Integrate New Relic Synthetics with Freshservice Alert Management
  • Integrate Pingdom with Freshservice Alert Management
  • Introducing Orchestration Center
  • Integrate New Relic APM with Freshservice Alert Management
  • Integrate Site 24x7 with Freshservice Alert Management
  • Setting up the Orchestration Server
  • Workflow Execution Logs
  • Orchestration FAQs
  • How to Reset the Secret Key of an Orchestration Server
  • Uninstalling the Orchestration Server
  • MS AD/Powershell/OSR - FAQ/L2s
  • Troubleshooting Guide for Orchestration Server Issues
  • Learn how to use Freshservice On-Call Management
  • Configuring phone numbers correctly
  • All about Freshservice On-Call Management
  • Create an on-call schedule
  • Creating an on-call shift
  • Define and monitor services using Service Health Monitoring
  • Setting up Service Health Monitoring
  • Deleting a service in Service Health Monitoring
  • Exploring Potential Services in Service Health Monitoring
  • Setting up the Status Page
  • Preparing to work on a major incident
  • Configuring health status of a service
Freshservice IT Asset Management
  • Freshservice IT Asset Management Plans and AU Pricing
  • Discovery Port Configurations
  • Asset Management implementation
  • What is Freshservice IT Asset Management
  • Get started with Freshservice IT Asset Management
  • Configure Discovery and Autodiscovery Jobs
  • Install Signed Mac Agent
  • Install Agent-Based Discovery
  • Application Components
  • Configure advanced routing
  • Configure automation rules
  • Configure custom fields
  • Customize column views on list pages
Policies and Data Protection
  • Reauthorization of custom mailbox
  • Configuring custom SSO policies under Org
  • Single Sign-On in Freshdesk
  • Allow or block IP addresses in Freshdesk for secure access control
  • Enable your WordPress users to login with SSO to Freshdesk
  • Password policy for agents and customers
  • Ticket Archiving
  • Restrict your helpdesk to certain domains
  • Allowlist NAT IPs
  • Deprecation of TLS V1.1
  • Spam and trash
  • Freshworks - Terms of Service (ToS) Update - March 2019
  • Freshworks privacy policy
  • Freshdesk and HIPAA
  • Freshworks - Terms of Service (ToS) Update - April 2020
  • What is Freshworks Neo Admin Center?
  • Organization Admins in Neo Admin Center
  • How to Access Freshdesk with Freshworks Neo Admin Center
Project & Workload Management
  • How to configure your project settings?
  • Projects not loading? Here is how to fix the problem
  • Support Glossary: Introduction to Project Management
  • Getting started with Contextual Collaboration in Projects via Slack
  • Configuring high-level project automation settings from the admin
  • Introduction to Workload Management
  • Work Calendar
  • How is workload calculated?
  • Managing assigned and unassigned work via the workload module
  • How can you visualize workload?
Managed Service Provider
  • How to switch your Freshservice Service Desk to MSP (and back)
  • Manage service requests from multiple clients | Freshservice for MSPs
  • Security settings for multi-portal set up
  • Setting up Security Policies for MSP Accounts
  • A Guide to the Multi-Account Freshservice Experience for MSPs
Platform
  • Auto-assign tickets to service desk agents | Workflow Automator
  • How to work with workflow automator? - Freshservice Support
  • Setup application callbacks from your service desk | Freshservice Observer with Webhooks
  • Setting Automations for Hierarchical Approvals in Freshservice
  • Thank You Detector in Freshservice - Powered by Freddy
  • Using Custom Objects in Workflows
  • Importing and Exporting Custom Objects
  • Lookups to Custom Objects
  • Creating Custom Objects
  • Introducing Freshworks Organization
  • Migrating Freshservice SSO to Freshworks Organization
  • Upgrading MSP Mode Accounts to Freshworks Organization
  • Upgrading Multi-Account Configurations to Freshworks Organization
  • Setting up SSO Policies in Freshworks Organization
  • Getting Started with the Analytics Platform
  • Generate Intuitive Reports Using Analytics Pro
  • Stay on top of service desk metrics with Analytics Basic
  • Scheduled Data Export
  • Analytics Widgets Glossary
  • Helpdesk at a Glance | Freshservice Service Desk Reports
  • Customer at a glance | Freshservice Service Desk Reports
  • The Enterprise Reporting Suite
  • Helpdesk Performance Analysis | Freshservice Service Desk Report
  • Asset Reports
  • Introducing upgraded APIs - Freshservice Support
  • Deprecating v1 APIs for Freshservice
  • Centralized Credential Store
  • How to View Freshservice Subscription Details
  • How to Manage a Freshservice Subscription during Trial
  • How to Activate a Freshservice Subscription
How to Setup Apps and Integrations
  • Integrate your IT Helpdesk with Freshbooks Invoicing Tool | Freshservice Integrations
  • Integrate your IT Helpdesk with JIRA bug tracking tool | Freshservice Integrations
  • Understanding Connector App Tasks in Freshservice
  • Freshservice integration with DocuSign
  • Slack Integration in Freshservice
  • Freshservice Integration with ServiceNow Connector
  • Connector Apps in Freshservice/Freshservice for Business Teams - Overview
  • Freshservice integration with ServiceDesk Plus
  • Freshservice integration with Smartsheet
Security and Policies
  • Whitelist trusted IPs & restrict user access to service desk | Freshservice
  • Freshservice to discontinue support of SSLv3, switch to TLS
  • Accessing Freshservice with Freshworks Account
  • EUC data centre migration: Here's what you should do
  • ​Access Freshservice With Freshworks Organization Account
  • Restrict your helpdesk to certain domains
  • Enabling TLS 1.2 in Internet Explorer
  • Freshworks - Terms of Service (ToS) Update - May 2020
  • TLS 1.2 Strong Cipher Suites Compatibility
  • TLS 1.1 Support Deprecation
  • Necessary configuration changes to ensure uninterrupted portal access.
  • Terms of Service Update
  • GDPR and Freshservice
  • Freshworks Privacy Policy Update - June 2020
  • Freshservice Cookies
  • EU Standard Contractual Clauses is added to the Freshworks Data Processing Addendum
  • Freshworks commitment towards HIPAA Compliance
  • Allowlist Freshworks domains and IPs for Freshservice/Freshservice for Business Teams mail server users (US)
  • Step-by-step guide to add SPF and DKIM email authentication in Freshservice/Freshservice for Business Teams
  • Adding a DMARC policy after setting up SPF and DKIM in Freshservice
  • Allowlist Freshworks domains and IPs for Freshservice mail server users (EU)
  • Allowlist Freshworks domains and IPs for Freshservice/Freshservice for Business Teams mail server users (India)
  • Freddy AI Insights | Freddy AI Trust: Frequently Asked Questions (FAQs)
Orchestration + SaaS Management Apps
  • Installation Guide for AWS Cloud Formation
  • Sample Use Case- Provision a LAMP tech stack
  • Discontinuation of AWS Orchestration App
  • Sample Use Case for Amazon EC2 Orchestration App- Request for AWS EC2 Instance
  • Installation Guide for Amazon EC2 Orchestration App
  • Sample Use-case: How to invoke a Lambda function from the Workflow Automator
  • Installation Guide for AWS Lambda Orchestration App
  • Integrating with Azure
  • Installation Guide for Azure Active Directory App (Orchestration + SaaS)
  • Sample Use case for Azure AD Orchestration App- Employee Onboarding
  • Sample Use Case for Box Orchestration App- Employee Referral
  • Sample Use Case for Azure AD Orchestration App- M365 License Assignment during Onboarding
  • Installation Guide for Box App (Orchestration + SaaS)
  • Integrating with Dropbox
  • Installation Guide for GSuite App (Orchestration + SaaS)
  • Sample Use Case for Gsuite Orchestration App- Employee Onboarding
  • Sample Use Case- Automate Requests to Organizations and Repositories
  • Installation Guide for Google Calendar Orchestration App
  • Installation Guide for GitHub Orchestration App
  • Sample Use Case- Create Event with Change Creation
  • Sample Use Case- Configuring Google Hangout Chat Notification for High Priority Incidents
  • Sample Use Case for Google Cloud Platform- Auto Remediation for GCP Instance
  • Installation guide for Google Chat Orchestration App
  • Installation Guide for Google Cloud Platform Orchestration App
  • Installation Guide for Google Drive Orchestration App
  • Sample Use Case for Google Drive Orchestration App- Employee Referral
  • Sample Use Case for Google Sheets Orchestration App- Employee Referral
  • Installation Guide for Google Sheets Orchestration App
  • Installation Guide for Jenkins Orchestration App
  • Sample Use Case for Triggering a Jenkins job as part of the Release Management process
Contact Support
  • How to get in touch with Support via Chat?
Freshservice Mobile
  • How to integrate Freshservice Support SDK on iOS
  • How to configure custom JWT endpoint for Freshservice Support SDK authentication
  • Intune App Policy
  • How to integrate Freshservice Support SDK on Android
  • Introducing the Freshservice Support SDK
  • Notify Agents on Critical Incidents with Freshservice Mobile App DND Alerts Override
  • AppConfig for Freshservice mobile apps
API
  • Working with APIs in Freshservice

Last updated: 2023-05-09

Source: https://support.freshservice.com/support/solutions/articles/50000006181-exploring-potential-services-in-service-health-monitoring

Potential and dismissed services older than 30 days  will automatically be deleted and moved to trash. A scheduled job will run every Sunday to remove these services from the system.

Previous <<< Setting up Service Health Monitoring

Next >>> Deleting a service

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