Last updated: 2025-11-18
``` Note: This feature works the same across all Freshservice products. Some screenshots or articles may reflect older designs, but the functionality remains unchanged. If certain options do not appear in your account, they may not be included in your current plan. ```
A Bird’s Eye View of a Service Desk for All
With Analytics, deep dive into your data and obtain insights, specific to your business. With Analytics being a platform built for everyone - decide which metrics you want to track, how you want to see them and do it without having to write even a single line of code.
What Plans Do We Offer?
Analytics in Freshservice is offered in two plans for all customers:
| Feature | Analytics Basic | Analytics Pro |
| Pricing Plans | Available for all plans | Available in Pro, Enterpr |
| Reports | Curated Reports | Curated Reports and Custom Reports |
| Filters | Run time only | Advanced Filters |
| Export Reports | Curated Reports only | All Reports |
| Metrics Configuration | No | Yes |
| Group By Feature | No | Yes |
| Ask Freddy | No | Yes |
| Presentation Mode | No | Yes |
Please refer to our pricing page for more information.
Analytics Platform Documentation
Note: Please refer to the above-mentioned plans to understand which among the platform features discussed are available in your Freshservice Plan.