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Getting started with Freshservice
  • Freshservice Onboarding Flow
  • List of Dynamic Placeholders
  • Multi-language support for Freshservice
  • Add Agents to Freshservice
  • Freshservice System Requirements
  • Customize your service desk to have your name & theme | Freshservice Rebranding
  • Configuring self service in your support portal | Freshservice Service Desk
  • Setting up a custom domain for your service desk | Freshservice Rebranding
  • Configure custom SSL for your service desk | Freshservice Rebranding
  • Requesting Changes
  • Getting started with FreshThemes
  • Portal layout basics
  • What is Handlebars JS?
  • Palettes and Hex Codes
  • Defining Full-time Vs. Occasional Agents in your Service Desk | Freshservice Solutions
  • Partials and Placeholders
  • Setting up a Password policy in Freshservice
  • Adding Custom Fields for Requesters in Freshservice
  • Adding requesters into your service desk | Freshservice Solutions
  • Bulk import requesters into your service desk | Freshservice Solutions
  • Remote authentication of users using Active Directory | Freshservice
  • Setting up Microsoft Azure AD Single Sign-on in Freshservice
  • Finding the SHA-256 fingerprint from your Identity Provider (Azure, Okta and Onelogin)
  • Configure Active Directory SSO With JSON Web Token
  • Customizing the New Ticket form | Freshservice Field Templates
  • Create multi-level or dependant ticket fields in your Service Desk | Freshservice
  • Adding dependent fields in ticket form | Freshservice Field Templates
  • Know the Field Types in your service desk | Freshservice Field Templates
  • Adding custom ticket statuses in your service desk | Freshservice Field Templates
  • Scheduling and posting announcements in Freshservice
Support Guide
  • Viewing ticket information in your service desk | Freshservice Solutions
  • Checking recent helpdesk activity in your service desk | Freshservice Solutions
  • Create email templates for your service desk | Freshservice Canned Responses
  • Modify ticket fields in your service desk | Freshservice Ticket Properties
  • Knowing the ticket statuses in your service desk | Freshservice Ticket Properties
  • Add existing solutions to ticket responses | Freshservice Incident Management
  • Add time entries to tickets, problems, changes & releases | Freshservice Service Desk
  • Service Desk Efficiency - Using keyboard shortcuts | Freshservice
  • Adding Child Tickets to Incidents in Freshservice
  • Using canned responses in tickets | Freshservice Ticket Management
  • Set time/event based rules in your service desk | Freshservice Supervisor
  • Complete a set of tasks in one click | Freshservice Scenario Automation
  • Auto schedule reminders for routine IT operations | Freshservice Service Desk
  • Execute a set of service desk tasks in one click | Freshservice Scenario Automation
  • Supervisor rules configuration based on custom ticket status
  • Freddy AI Copilot overview
  • Generate reply suggestions for tickets
  • Generate ticket summaries using Freddy AI
  • Use Ticket Field Suggester to categorize tickets
  • Identify similar tickets using Similar Ticket Suggester
  • API actions library in Freshservice
  • Freddy AI Insights for Freshservice
  • Freshservice, AI, Freddy AI Insights, Freshworks
  • Freshservice, AI, Freddy AI Insights, Freshworks
  • Conversational Insights in Freshservice
  • Increase Agent Productivity with Real-Time Custom Dashboards
  • Freddy AI Insights: Frequently Asked Questions (FAQs)
  • Improve Team Alignment with Team Dashboards
  • Team Dashboard is now more inclusive
  • Improve Team Performance with the Freshservice Leaderboard
Freshservice for Business Teams
  • Freshservice for Business Teams (FSBT) – FAQs
  • Introducing Freshservice for Business Teams
  • Ticketing Essentials for Business Teams
  • Modes of Ticket Creation
  • Setting Up and Managing Your Knowledge Base
  • Ticket Troubleshooting
  • Using Analytics in Freshservice for Business Teams
  • Journeys in Freshservice for Business Teams
  • Document Management in Freshservice for Business Teams
  • Get your finance function up and running on Freshservice
  • Make workplace digital using Freshservice for Facilities
  • Get Support: How to onboard HR Teams?
  • Streamline legal service management with Freshservice
  • Streamline Service Delivery for your Supply Chain/Operations Team with Freshservice
  • Get Support: Business Agent add-on license
  • What are the differences between IT agents and Business agents?
  • Detailed list of features accessible to business agents
  • How to convert an existing IT agent to a business agent or vice-versa?
  • How can admins buy business agent licenses?
  • About Freddy Copilot in Freshservice for Business Teams
Enterprise Service Management
  • Building Onboarding Kits
  • Adding Stakeholders to the Onboarding Module
  • Creating Onboarding Tickets
  • Bulk Employee Onboarding in Freshservice
  • Get help with Employee Onboarding - Freshservice Support
  • What is a workspace?
  • What is a ticket type or prefix?
  • Moving data between workspaces: guidelines and restrictions
  • Workspace Views
  • What is a primary workspace?
  • Embed eSignatures in Documents
  • Docusign for e-signatures in documents
  • Document generation for employee requests
  • Manage documents with the centralized list view
IT Asset Management- Classic
  • Looking up CI information in your service desk | Freshservice CI Management
  • Adding a new CI type to your service desk | Freshservice Configuration Items
  • Calculate depreciation of IT Assets | Freshservice
  • Adding a new CI to your service desk | Freshservice CI Management
  • Service Desk Discovery Probe | Freshservice Asset Discovery
  • Installing Freshservice Discovery Agent for Windows
  • Importing Assets
  • IT asset attributes discovered by Discovery Agent and Probe
  • Discover and Manage IT Assets with Freshservice Discovery - Beginner's Guide
  • Managing IT assets with Discovery Hub
  • Installing Freshservice Discovery Agent in a Domain [using GPO]
  • Freshservice Discovery Agent Overview
  • How to install Freshservice Discovery Agent in a Workgroup
  • Installing Freshservice Agent on Mac devices using the Remote Install tool
  • Installing Discovery Probe in your system | Freshservice Asset Discovery
  • How to integrate SCCM with your Freshservice account
  • Discover hardware & software assets in your network | Freshservice Asset Discovery
  • Manage scanned assets in your service desk | Freshservice Asset Discovery
  • SNMP Device Discovery
  • Freshservice Cloud Discovery - Azure Cloud
  • Freshservice Cloud Management - AWS Integration
  • Attach relationships to IT assets in your service desk | Freshservice Solutions
  • Freshservice Cloud Discovery - VMware Vcenter
  • Introduction to Freshservice Cloud Management
  • Get started with Freshservice Cloud Management
  • What are the different types of relationships in Freshservice?
  • Visualize relationships with asset relationship maps
  • Software License Management
  • Managing Software using Software Asset Management
  • Stay on top of Software and SaaS usage with the Analytics Module
IT Operations Management
  • Automatically create alert-based incidents using Alert Rules
  • Alert Management in Freshservice - An Overview
  • Set up alert management in Freshservice
  • Learn all about Automated Grouping in Freshservice
  • Working with alerts in Freshservice Alert Management
  • Integrate SolarWinds NPM with Freshservice Alert Management
  • Integrate New Relic Synthetics with Freshservice Alert Management
  • Integrate Pingdom with Freshservice Alert Management
  • Introducing Orchestration Center
  • Integrate New Relic APM with Freshservice Alert Management
  • Integrate Site 24x7 with Freshservice Alert Management
  • Setting up the Orchestration Server
  • Workflow Execution Logs
  • Orchestration FAQs
  • How to Reset the Secret Key of an Orchestration Server
  • Uninstalling the Orchestration Server
  • MS AD/Powershell/OSR - FAQ/L2s
  • Troubleshooting Guide for Orchestration Server Issues
  • Learn how to use Freshservice On-Call Management
  • Configuring phone numbers correctly
  • All about Freshservice On-Call Management
  • Create an on-call schedule
  • Creating an on-call shift
  • Define and monitor services using Service Health Monitoring
  • Setting up Service Health Monitoring
  • Deleting a service in Service Health Monitoring
  • Exploring Potential Services in Service Health Monitoring
  • Setting up the Status Page
  • Preparing to work on a major incident
  • Configuring health status of a service
Freshservice IT Asset Management
  • Freshservice IT Asset Management Plans and AU Pricing
  • Discovery Port Configurations
  • Asset Management implementation
  • What is Freshservice IT Asset Management
  • Get started with Freshservice IT Asset Management
  • Configure Discovery and Autodiscovery Jobs
  • Install Signed Mac Agent
  • Install Agent-Based Discovery
  • Application Components
  • Configure advanced routing
  • Configure automation rules
  • Configure custom fields
  • Customize column views on list pages
Policies and Data Protection
  • Reauthorization of custom mailbox
  • Configuring custom SSO policies under Org
  • Single Sign-On in Freshdesk
  • Allow or block IP addresses in Freshdesk for secure access control
  • Enable your WordPress users to login with SSO to Freshdesk
  • Password policy for agents and customers
  • Ticket Archiving
  • Restrict your helpdesk to certain domains
  • Allowlist NAT IPs
  • Deprecation of TLS V1.1
  • Spam and trash
  • Freshworks - Terms of Service (ToS) Update - March 2019
  • Freshworks privacy policy
  • Freshdesk and HIPAA
  • Freshworks - Terms of Service (ToS) Update - April 2020
  • What is Freshworks Neo Admin Center?
  • Organization Admins in Neo Admin Center
  • How to Access Freshdesk with Freshworks Neo Admin Center
Project & Workload Management
  • How to configure your project settings?
  • Projects not loading? Here is how to fix the problem
  • Support Glossary: Introduction to Project Management
  • Getting started with Contextual Collaboration in Projects via Slack
  • Configuring high-level project automation settings from the admin
  • Introduction to Workload Management
  • Work Calendar
  • How is workload calculated?
  • Managing assigned and unassigned work via the workload module
  • How can you visualize workload?
Managed Service Provider
  • How to switch your Freshservice Service Desk to MSP (and back)
  • Manage service requests from multiple clients | Freshservice for MSPs
  • Security settings for multi-portal set up
  • Setting up Security Policies for MSP Accounts
  • A Guide to the Multi-Account Freshservice Experience for MSPs
Platform
  • Auto-assign tickets to service desk agents | Workflow Automator
  • How to work with workflow automator? - Freshservice Support
  • Setup application callbacks from your service desk | Freshservice Observer with Webhooks
  • Setting Automations for Hierarchical Approvals in Freshservice
  • Thank You Detector in Freshservice - Powered by Freddy
  • Using Custom Objects in Workflows
  • Importing and Exporting Custom Objects
  • Lookups to Custom Objects
  • Creating Custom Objects
  • Introducing Freshworks Organization
  • Migrating Freshservice SSO to Freshworks Organization
  • Upgrading MSP Mode Accounts to Freshworks Organization
  • Upgrading Multi-Account Configurations to Freshworks Organization
  • Setting up SSO Policies in Freshworks Organization
  • Getting Started with the Analytics Platform
  • Generate Intuitive Reports Using Analytics Pro
  • Stay on top of service desk metrics with Analytics Basic
  • Scheduled Data Export
  • Analytics Widgets Glossary
  • Helpdesk at a Glance | Freshservice Service Desk Reports
  • Customer at a glance | Freshservice Service Desk Reports
  • The Enterprise Reporting Suite
  • Helpdesk Performance Analysis | Freshservice Service Desk Report
  • Asset Reports
  • Introducing upgraded APIs - Freshservice Support
  • Deprecating v1 APIs for Freshservice
  • Centralized Credential Store
  • How to View Freshservice Subscription Details
  • How to Manage a Freshservice Subscription during Trial
  • How to Activate a Freshservice Subscription
How to Setup Apps and Integrations
  • Integrate your IT Helpdesk with Freshbooks Invoicing Tool | Freshservice Integrations
  • Integrate your IT Helpdesk with JIRA bug tracking tool | Freshservice Integrations
  • Understanding Connector App Tasks in Freshservice
  • Freshservice integration with DocuSign
  • Slack Integration in Freshservice
  • Freshservice Integration with ServiceNow Connector
  • Connector Apps in Freshservice/Freshservice for Business Teams - Overview
  • Freshservice integration with ServiceDesk Plus
  • Freshservice integration with Smartsheet
Security and Policies
  • Whitelist trusted IPs & restrict user access to service desk | Freshservice
  • Freshservice to discontinue support of SSLv3, switch to TLS
  • Accessing Freshservice with Freshworks Account
  • EUC data centre migration: Here's what you should do
  • ​Access Freshservice With Freshworks Organization Account
  • Restrict your helpdesk to certain domains
  • Enabling TLS 1.2 in Internet Explorer
  • Freshworks - Terms of Service (ToS) Update - May 2020
  • TLS 1.2 Strong Cipher Suites Compatibility
  • TLS 1.1 Support Deprecation
  • Necessary configuration changes to ensure uninterrupted portal access.
  • Terms of Service Update
  • GDPR and Freshservice
  • Freshworks Privacy Policy Update - June 2020
  • Freshservice Cookies
  • EU Standard Contractual Clauses is added to the Freshworks Data Processing Addendum
  • Freshworks commitment towards HIPAA Compliance
  • Allowlist Freshworks domains and IPs for Freshservice/Freshservice for Business Teams mail server users (US)
  • Step-by-step guide to add SPF and DKIM email authentication in Freshservice/Freshservice for Business Teams
  • Adding a DMARC policy after setting up SPF and DKIM in Freshservice
  • Allowlist Freshworks domains and IPs for Freshservice mail server users (EU)
  • Allowlist Freshworks domains and IPs for Freshservice/Freshservice for Business Teams mail server users (India)
  • Freddy AI Insights | Freddy AI Trust: Frequently Asked Questions (FAQs)
Orchestration + SaaS Management Apps
  • Installation Guide for AWS Cloud Formation
  • Sample Use Case- Provision a LAMP tech stack
  • Discontinuation of AWS Orchestration App
  • Sample Use Case for Amazon EC2 Orchestration App- Request for AWS EC2 Instance
  • Installation Guide for Amazon EC2 Orchestration App
  • Sample Use-case: How to invoke a Lambda function from the Workflow Automator
  • Installation Guide for AWS Lambda Orchestration App
  • Integrating with Azure
  • Installation Guide for Azure Active Directory App (Orchestration + SaaS)
  • Sample Use case for Azure AD Orchestration App- Employee Onboarding
  • Sample Use Case for Box Orchestration App- Employee Referral
  • Sample Use Case for Azure AD Orchestration App- M365 License Assignment during Onboarding
  • Installation Guide for Box App (Orchestration + SaaS)
  • Integrating with Dropbox
  • Installation Guide for GSuite App (Orchestration + SaaS)
  • Sample Use Case for Gsuite Orchestration App- Employee Onboarding
  • Sample Use Case- Automate Requests to Organizations and Repositories
  • Installation Guide for Google Calendar Orchestration App
  • Installation Guide for GitHub Orchestration App
  • Sample Use Case- Create Event with Change Creation
  • Sample Use Case- Configuring Google Hangout Chat Notification for High Priority Incidents
  • Sample Use Case for Google Cloud Platform- Auto Remediation for GCP Instance
  • Installation guide for Google Chat Orchestration App
  • Installation Guide for Google Cloud Platform Orchestration App
  • Installation Guide for Google Drive Orchestration App
  • Sample Use Case for Google Drive Orchestration App- Employee Referral
  • Sample Use Case for Google Sheets Orchestration App- Employee Referral
  • Installation Guide for Google Sheets Orchestration App
  • Installation Guide for Jenkins Orchestration App
  • Sample Use Case for Triggering a Jenkins job as part of the Release Management process
Contact Support
  • How to get in touch with Support via Chat?
Freshservice Mobile
  • How to integrate Freshservice Support SDK on iOS
  • How to configure custom JWT endpoint for Freshservice Support SDK authentication
  • Intune App Policy
  • How to integrate Freshservice Support SDK on Android
  • Introducing the Freshservice Support SDK
  • Notify Agents on Critical Incidents with Freshservice Mobile App DND Alerts Override
  • AppConfig for Freshservice mobile apps
API
  • Working with APIs in Freshservice

Last updated: 2018-08-24

Source: https://support.freshservice.com/support/solutions/articles/235746-eu-standard-contractual-clauses-is-added-to-the-freshworks-data-processing-addendum-

The EU Standard Contractual Clauses is added to our Data Processing Addendum  to provide an alternative mechanism for transfer of data outside the EEA, where applicable. We encourage you to read this addendum and keep your relevant internal teams posted on this.

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