Last updated: 2023-10-03

Source: https://support.freshservice.com/support/solutions/articles/50000002810-what-are-the-different-types-of-relationships-in-freshservice-

Relationships types are used to define the way assets and other entities are linked to each other in your organization. For example, a relationship type called “Runs on” can help you understand that a service or an application is running on a specific server. Similarly the relationship “Contains” can be used to describe the different components that are contained in a technical or business service.

You can use the default relationships types in Freshservice or create a relationship type that best describes the kind of relationship you wish to maintain in Freshservice. Relationships can be created between Assets, Requesters/Agents, Departments and Locations.

Upstream RelationsDownstream Relations
Used ByDepends On
Used ByUses
Received Data FromSend Data To
RunsRuns on
Connected toConnected to
Subscribed bySubscribes to
ImpactsImpacted by
SubmitsSubmitted by
SupportsSupported by
Written ByAuthor of
HostsHosted On
EnablesIs enabled by
IncludesMember of
ContainsIn Rack
HousesLocated In
Exchanges data withExchanges data with
Managed byManages
Owned ByUses
VirtualizesVirtualized by
Is Edited byEditor
Backed Up byBacked Up by
Are part ofConsists of
Attached toContains
Sends data toReceives data from

You can also choose to add a custom relationship type to Freshservice by giving it a name and an equivalent inverse relationship.

  • Login to Freshservice as an administrator.
  • Go to Admin > Asset Management > Relationship Types. If your account has more than one workspace, navigate to Admin > Global Settings > Asset Management > Relationship Types.
  • You will be able to see the list of default relationships.
  • Click New Relationship Type.
  • Enter downstream and upstream relationship type names.
  • Add a meaningful description to it if necessary.
  • Click on Save to finish adding your new relationship.