Last updated: 2021-02-01

Source: https://support.freshservice.com/support/solutions/articles/50000003258-sample-use-case-configuring-google-hangout-chat-notification-for-high-priority-incidents

Here’s a sample workflow to demonstrate the use of the Orchestration app to automate posting a message into a dedicated Google Hangout Chat Room for High priority incidents.

1. Create the Event when an Incident is raised.

2. Followed by the condition to ensure the incident is a high priority one.

3. You can then pull in the App Node which will have the following configurations:

App Name: Google Chat - Orch

App Action: Create Message

Notes when Configuring Inputs:

  • Space is a resource name of the room found in the URL( https://chat.google.com/u/1/room/AAAA4otaWt4).

  • Text is the body of the incident.

    • 4. Finally, to validate the notification successfully posted in the room, the condition node is added to check if the status code is 200.