Last updated: 2020-08-17
To better serve our customers and provide them secure, fast, and reliable services, we will soon be consolidating our multiple data centers in Europe into a single datacenter located in Frankfurt, Germany.
We will be moving all your data currently hosted in our Dublin data center to our other EEA data center located in Frankfurt, Germany on 30th June 201 8 between 12:30 AM to 03:30 AM CET.
Please note that the following changes have to be made in your respective Freshservice accounts to ensure service continuity.
Note: If you're already hosted in our EUC data center, you need not perform the below mentioned activities.
Pre-Migration Activities
Custom Mailbox (Action required before 29th June 2018)
If you’re using a custom mailbox, please restrict the following IP addresses,
Please restrict the above IP addresses on or before 29th June 2018.
Post Migration Activities
Custom URL
If you’re using a custom URL (with SSL), kindly log into your DNS and change your CNAME endpoint to euc-lb1.freshservice.com. Please note that you can also perform this action before migration.
New IP Range for EUC Data Center
After 30th June 2018, If you’re unable to access Freshservice, kindly follow the below mentioned steps get the IP address that has to be restricted.
Windows
Mac
Slack Integration
If you’ve currently integrated Slack with your Freshservice account, kindly uninstall and reinstall the app in order for the integration to work properly.
Kindly follow the above mentioned steps to avoid uninterrupted services post migration.
For more details, reach out to us at support@freshservice.com.