Last updated: 2024-07-25

Source: https://support.freshservice.com/support/solutions/articles/50000004105-stay-on-top-of-software-and-saas-usage-with-the-analytics-module

A bird’s eye view of your software and SaaS usage is critical for your enterprises to establish governance. With software reports in Freshservice analytics, stay on top of your software and SaaS usage metrics like:

  • Software overview:  Track software used based on varied criteria like status, users, source of creation, publisher, and more.
  • Software Insights: Track software trends observed across your organization like most used software, , top software with potential savings, and monthly software trends.
  • Software Users and Installs: Track installs and users for every software.
  • Software contracts: Track software with or without contracts.

    • Where do I find this?

  • Navigate to the analytics module from the sidebar, to find the curated report “Software trends”.

    • Filter widgets

    Use these to apply filters on all the widgets. You can find these filters on every report

  • SaaS: Toggle this on when you want to see the report for only SaaS applications
  • Desktop: Toggle this on when you want to see the report for only On-premise Software

    • Note: Use the status drop-down in every widget to filter software or SaaS apps by specific statuses.

    Software overview Report

    Report widgets

    Total software grouped by

    CategoryPublisherStatus
    Created sourceManaged Users

    Software Insights Reports

    Report widgets

    Most Used Software\*Top software with potential savings\*Monthly software trend

    \*You can further define a rank order for these widgets as needed

    Users and Installs Reports

    Report widgets

    Installations for each softwareUsers for each software

    You can further define a rank order for these widgets as needed. If you have a specific software / SaaS application you're looking to view, use the Name dropdown to filter them out.

    Users and Installs Reports

    Report widgets

    Software without contractsList of Software without contractsSoftware with contractsList of Software with contracts

    Installed Software Associations:

    In addition to the curated report you can also use the Installed Software association when reporting via assets to achieve use cases such as -Tracking list of assets located in a specific area with particular software installations