Last updated: 2022-11-11

Source: https://support.freshservice.com/support/solutions/articles/50000005522-how-to-fix-attachment-upload-issues-during-ticket-creation

Here's what you need to do when you're unable to add an attachment to the _Raise an incident_ form from the requester portal:

1\. Go to the Application tab on your Browser

2\. Navigate to Storage -> Cookies -> select the portal ( acme.freshservice.com ) from the list of cookies.

3\. Right-click and select the clear option.

4\. Reload the page and attach the file