Last updated: 2024-08-06

Source: https://support.freshservice.com/support/solutions/articles/50000009963-integrate-freshservice-with-github-devops-tools-

Overview

Integrating Freshservice with GitHub DevOps streamlines change management and deployment workflows, facilitating seamless collaboration between development and IT service management teams, enhancing visibility, auditability, and control over deployment processes.

Benefits

Here's a quick demo of how Freshservice and GitHub work seamlessly:

Github - Change Management for DevOps

Configuration Steps

1. Create a New Integration:

- Navigate to Admin > DevOps Management > DevOps tools > Github

2. Connections

- Connections are a secure way for Freshservice to access data in different business applications, in this case, Github.

- In the Connections tab, click on ‘Create new connection’ to add new connections/credentials to your Github account. Ensure you add all Github connections under this tab.

If you already have Github credentials saved under the Credentials section in Freshservice, you can choose it from the Credentials dropdown.

If you don't have Github credentials saved, choose Add New Credential.

Here is how you can create a new Personal Access Token(PAT) from Github.

Select Personal Access Tokens from the left navigation bar