Last updated: 2020-05-04

Source: https://support.freshservice.com/support/solutions/articles/50000000346-how-do-i-notify-agents-when-a-ticket-is-created-on-my-freshservice-

Please navigate to Admin-->Email Notifications and enable the “New Ticket Created” notification for Agents. Once you enable the notification, please add the agents who have to receive notifications into the “Notify Agents” list.