Last updated: 2026-01-22

Source: https://support.freshservice.com/support/solutions/articles/50000005659-restricted-workspaces

Overview

You can restrict a workspace to only the agents/admins explicitly added to the workspace to protect sensitive employee data. Even account-wide admins will not be able to administer restricted workspaces unless they’re explicitly added as admins within those workspaces.

``` Applicable only for accounts in which workspaces have been enabled. ```

Important Considerations

  • The workspace should have at least one workspace admin to be converted to a restricted workspace, as the account admins won't be able to access the workspace after the workspaces have been restricted.
  • Workspace restrictions do not affect the visibility of published settings, such as service items or solution articles. Visibility is managed separately through the visibility settings.

    • How to convert a workspace to restricted

    Perform the following steps to restrict access to a workspace:

    1. Go to Workspace settings. 2. Select Your workspace. 3. Click More options (). 4. Select Convert to restricted workspace. 5. Click Proceed.

    Deleting a restricted workspace

    When a restricted workspace is deleted by a play-god admin who is not a workspace manager for that workspace, approval from the workspace manager is required. This additional check helps strengthen access control and prevents accidental or unauthorized workspace deletion.