Last updated: 2025-12-16

Source: https://support.freshservice.com/support/solutions/articles/50000011373-sample-journey-use-cases

Journeys can support a wide range of processes across teams. Here are some common examples:

  • HR: Onboarding, Offboarding, Transfers, Relocation, Sabbaticals, Leave of Absence
  • IT: New Hire Setup, Access Management, Software Requests, Incident Follow-ups
  • Facilities: Desk Allocation, Office Moves, Access Passes, Maintenance, Visitor Management
  • Procurement: Asset Purchase, Hardware Replacement, Vendor Onboarding, Contract Renewals
  • Legal: Contract Review, NDA Processing, Policy Updates, Compliance Workflows
  • Finance: Expense Claims, Payroll, Budget Approvals, Vendor Payments, Compensation Changes

    • Note: These are just examples. Journeys can be customized for many more workflows to suit your organization’s needs. To get started with creating a new journey, see Create a New Journey.