Last updated: 2023-09-19

Source: https://support.freshservice.com/support/solutions/articles/50000000522-how-to-map-user-fields-when-importing-using-the-active-directory-probe-

User fields can be mapped from Admin -> Discovery -> Settings -> User field mapping, either you can modify the default mapping or create a custom mapping by setting desired attribute values for the Fields. For more information, please refer to the below solution article:

https://support.freshservice.com/support/solutions/articles/221819-mapping-active-directory-fields-while-importing-requesters-through-freshservice-probe