Last updated: 2019-11-19

Source: https://support.freshservice.com/support/solutions/articles/50000001051-creation-of-incidents-changes-for-an-asset

In order to fix a faulty asset or change an existing asset, users can now create either a new incident or a change request right from the asset's detail page.

A quick guide in creating an Incident/ Change for an Asset

  • Log into your freshservice portal, Navigate to Assets -\> Inventory -\> Asset(Andrea's Laptop)
  • From the Asset's detail page, click Create New -> New Incident/ New Change.

  • Fill in all the ticket details for the form field and click Create.
  • Once the incident or change is created, you can view them in the requests tab.