Reports

The Reports module in Freshservice contains a list of reports designed to give you insights on the efficiency of your service desk. The module contains 30+ reports split under three categories:

Incidents

Changes

Assets

Viewing a Report

When you click on a report, you will see all the necessary information in the form of a list, graph, or a chart.

All reports are provided with the option to edit the date range for which you wish to see the data. In order to edit the time range,

Head to the Reports section and click on the report of your choice.

Click on the Edit button. In some reports, you will see the option to choose the time period on the right side of the page.

Choose the time frame for which you wish to see the data and click Done.

You will then see the data for the chosen time range.

If you wish to download the report in the form of PDF, click on Download as PDF button present on the top right corner.

Creating a new report

Apart from the reports listed by default, you can also create customized reports with parameters of your choice. To create a new report,

Head to the Reports section and click on New Report button present on the top right corner.

Choose the module for which you wish to create report. In this case, you can choose between Ticket, Change and Asset.

Provide a name and description for your report

Choose the parameters for which you wish to run the report.

Select other details such as the chart type and parameters you wish to display on the X-axis and the Y-axis

Once done, click on Save & Run Report