How can I edit the level of each agent manually? :

Last updated: 2019-09-18

Source: https://support.freshservice.com/support/solutions/articles/50000000547-how-can-i-edit-the-level-of-each-agent-manually-

You can override the system and manually set the level of the agent under Admin --> Agents --> Edit (next to the agent's name) and set the level manually.