New mapping changes for FS and D42 :

Last updated: 2024-10-10

Source: https://support.freshservice.com/support/solutions/articles/50000010285-new-mapping-changes-for-fs-and-d42

Freshservice is making changes to the asset type structure by consolidating compute across Cloud and Hardware hierarchies to ensure consistency with the Device42 model and to minimize reconciliation issues.

All cloud compute resources, including Virtual Machines, Hosts, K8s Nodes, and their respective subtypes (such as AWS VM, Azure VM, VMware vCenter Host, etc.), will now be consolidated under the Hardware-Computer hierarchy. This alignment with the Device42 device model streamlines reporting and workflows, making it easier to manage all compute resources within a unified structure.

Here’s how this impacts you:

Impact on Workflows and Reports: If you have workflows or reports based on cloud asset types, please update them before December 4 to reflect the new structure. This is a one-time activity.

No Changes to Associations or Activities: All existing associations, relationships, and activities will remain unaffected.

As a result, all compute resources currently categorized under Cloud will be transitioned to the Hardware hierarchy once the changes on December 4 are implemented and synced. For more details on the updated mappings, refer below:


Device42 Data Type	Current Mapping in FS	New Mapping in FS	Note
Device with OS of F5 or NetScaler	Load Balancer	Hardware - Computer	Cloud Load Balancers from AWS, Azure etc.. will continue writing to Cloud<br>Other devices running the OS mentioned will write into Hardware -Computer
Device with Virtual/Container Host flag set and ESXi OS	VMware VCenter Host	Hardware - Computer-Host - VMware Host
Device with Virtual/Container Host flag set	Host	Hardware - Computer-Host
Device with virtual type and VMWare subtype	VMware VCenter VM	Hardware - Computer-Server - VMware VM
Device with virtual type and Amazon EC2 Instance subtype	AWS VM	Hardware - Computer-Server - AWS VM
Device with virtual type and Azure Virtual Machine subtype	Azure VM	Hardware - Computer-Server - Azure VM
Device with virtual type and GCE Virtual Machine subtype		Hardware - Computer-Server - GCP VM
Device with virtual type and does not match one of the more specific asset types above	Virtual Machine	Hardware - Computer-Server	New 'Type' field will be set to 'Virtual'
Device with physical type and does not match one of the more specific asset types above	Server	N/A	New 'Type' field will be set to 'Physical'