Why is there a need for team huddle when a private note can be added with the ability to tag agents? :

Last updated: 2019-09-22

Source: https://support.freshservice.com/support/solutions/articles/50000000620-why-is-there-a-need-for-team-huddle-when-a-private-note-can-be-added-with-the-ability-to-tag-agents-

Team Huddle has the added advantage of allowing agents to highlight conversations and bring them to the notice of specific team members. It allows tagging a group of agents as well.