Last updated: 2026-01-28
Source: https://support.freshservice.com/support/solutions/articles/50000009477-freddy-copilot-pricing
What is Freddy AI Copilot
Freddy AI Copilot provides AI-assistance to increase agent productivity, automate responses, and drive consistency of services across the team. Learn more
Availability and Pricing (Freshservice & FSBT)
Freddy AI Copilot is available as a paid add-on across both products:
You can purchase the add-on for all agents or only for a subset of agents (flexi-add-on model). Learn more about purchasing and managing licenses.
Add-on Pricing
| Freddy Copilot Add-on Pricing | |||||
| Freq/billed | USD | EUR | GBP | AUD | INR |
| Annual(/month) | 29 | 29 | 23 | 45 | 2399 |
| Monthly | 35 | 35 | 28 | 54 | 2879 |
Add-on Features
| S.No | Freddy AI category | Freddy AI features |
| 1. | Freddy AI copilot | Ticket summary generator |
| 2. | Freddy AI copilot | Help article generator |
| 3. | Freddy AI copilot | Reply suggester |
| 4. | Freddy AI copilot | Conversational service desk actions <br>(deprecated effective December 1, 2025) |
| 5. | Freddy AI copilot | Ticket field suggester |
| 6. | Freddy AI copilot | Similar ticket suggester |
| 7. | Freddy AI copilot | Tone enhancer(Writing assistant) |
| 8. | Freddy AI copilot | Text enhancer(Writing assistant) |
| 9. | Freddy AI copilot | Text rephraser(Writing assistant) |
| 10. | Freddy AI copilot | Resolution notes generator |
| 11. | Freddy AI copilot | Translator |
| 12. | Freddy AI copilot | Post Incident Report Generation |
| 13. | Freddy AI copilot | Test case generator |
| 14. | Freddy AI insights | Proactive insights (Beta) |
| 15. | Freddy AI insights | Root Cause Analysis (Beta) |
Legacy Features (Freshservice only)
Note: This section applies only to Freshservice and is not applicable to Freshservice for Business Teams.
All legacy Freddy AI features will be packaged as part of the paid Freddy AI add-ons.
For customers who signed up after November 10th, 2023
The following features should be purchased as part of the add-on:
For paid Enterprise plan customers who signed up before November 10th, 2023
You will continue to enjoy access to all Freddy features that are enabled as a part of your plan, except the features that will be deprecated. The following features will continue to be available for you:
1. Alert grouping - For Pro and Enterprise plan customers 2. Ticket field suggester and similar incident suggestions - For Enterprise plan customers
Note: Solution article suggestions and canned response suggestions will be deprecated in May, 2024.
About Freddy AI Insights
Note: This is not applicable to Freshservice for Business Teams.
When you purchase at least 1 Freddy AI copilot add-on license, you will get access to Freddy AI Insights beta at the account level (for all agents). The Admin can still control the Insights availability through Admin settings/ permissions.
Note: This free access is applicable only while Freddy AI Insights is in Beta.
Important dates to note
January 24th, 2024 \- You can start purchasing the add-on from within the product.
February 5th, 2024 \- You will lose access to the free beta, and Freddy AI Copilot will become a paid add-on starting from this date.