Last updated: 2025-11-14

Source: https://support.freshservice.com/support/solutions/articles/50000003330-renaming-the-servicebot-in-slack

``` This feature works the same way in Freshservice and Freshservice for Business Teams (FSBT). ```

Rename the ServiceBot application in Slack to match your brand and improve internal adoption. Here's how you can change the name for your ServiceBot in Slack:

1. Open Slack and go to the “Servicebot” app.

2. Click the “About” tab.

3. Click “Configuration”.

4. Once the configuration page opens, “Edit” button next to the Bot User heading.