Last updated: 2019-12-18

Source: https://support.freshservice.com/support/solutions/articles/50000000303-what-is-a-webhook-

A Webhook is a callback to an application or a web service that is triggered when a specific event occurs, this is configured using the workflow automator. This means you can set up a Webhook to look for a specific update, change or action to occur in your Service Desk and it will automatically push the information you specify to the application you want.