Last updated: 2020-05-07

Source: https://support.freshservice.com/support/solutions/articles/50000000392-how-to-get-a-report-of-overall-trending-in-my-service-desk-

You can use the default report, Service Desk At A Glance. This report shows you a quick overview of the core metrics in your support and gives you a good idea of the overall trend in your ServiceDesk.