Last updated: 2023-06-12
Working with the Major Incident ticket type
At the core of Major Incident Management is a new ticket type – Major Incident. This ticket type can be used to define permissions, set SLAs, workflows, etc. to drive an appropriate response – distinct from ones used for regular incidents – to contain the impact of the issue fast.
Customization of Major Incident ticket fields
The Major Incident ticket type is enabled by default. This ticket type has special fields that you can make use of using Form Fields.
Where? Admin >> Field Manager >> Form Fields
The options under each field are editable.
- Full outage
- Partial outage
- Performance degradation